Information We Collect
1.Device Information
To provide and improve our services, VPNova may collect limited device information, including:
- Device model
- Operating system version
- App version
- Language settings
- Country or region
- Time zone
- Anonymous device identifiers provided by Apple where permitted
This information cannot be used to directly identify you.
2.VPN Connection Information
When you use VPNova, we may temporarily process technical connection information necessary to establish and maintain the VPN service, such as:
- Network type (Wi-Fi or Cellular)
- Approximate country used for routing
This information is used solely to provide the VPN service.
VPNova does not collect or store:
- Content of your internet traffic
- Messages
- Emails
- Downloaded files
- Personal communications
3.Diagnostic Information
To improve reliability, we may collect anonymous diagnostic information including:
- Crash reports
- Performance metrics
- Error logs
- Connection failure reasons
- Application stability information
These reports do not contain your browsing activities.
4.Network Diagnostic Tools
VPNova includes optional diagnostic tools such as:
- IP Intelligence
- Leak Check
- Speed Test
- Route Diagnosis
When you use these tools, the application may process network information such as:
- Current public IP address
- ISP or ASN information
- DNS server information
- Network latency
- Packet loss
- Upload and download speed
This information is displayed to you and may be temporarily processed to complete the requested diagnostic function.
How We Use Information
We use collected information to:
- Provide VPN services
- Establish secure encrypted connections
- Optimize server performance
- Diagnose connection issues
- Improve application stability
- Detect abuse or fraudulent activity
- Respond to customer support requests
- Comply with applicable legal obligations
Advertising
VPNova may display advertisements provided by third-party advertising partners.
These partners may collect information permitted under their own privacy policies. Where required, VPNova will request permission before allowing personalized advertising.
Analytics
We may use analytics services to understand:
- Feature usage
- App performance
- Crash statistics
- General usage trends
Analytics data is aggregated and does not include your browsing activities.
Data Retention
Technical diagnostic information is retained only for as long as necessary to provide the service, improve reliability, or comply with legal obligations.
Browsing activities are not stored.
Data Security
VPNova uses industry-standard security measures to protect transmitted information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Children's Privacy
VPNova is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Third-Party Services
VPNova may integrate third-party services, including:
- Analytics providers
These services operate under their own privacy policies.
International Data Transfers
Your information may be processed on servers located in different countries depending on the VPN server you select.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will become effective once published within the application or on our website.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Email: dev@aapzie.com